Return & Refund Policy
Last Updated: September 2026
At SLS Fruits Exports, we take every effort to supply fresh, quality fruits and vegetables that meet the agreed specifications. As our products are fresh and perishable agricultural produce, returns and refunds are subject to the conditions outlined below.
1. Fresh & Perishable Products
Due to the nature of fresh fruits, vegetables, herbs, and other perishable products, we generally do not accept returns after delivery unless the products are found to have a significant quality issue or do not match the agreed specifications.
2. Quality Issues
If you receive products that are damaged, spoiled, significantly below the agreed quality standards, or substantially different from the confirmed order, please contact us promptly after delivery.
To help us assess the issue, you may be asked to provide:
- Order or invoice details
- Photographs or videos of the affected products
- Details of the issue
- Delivery and shipment information
3. Refund Eligibility
A refund or other appropriate resolution may be considered when:
- Products do not substantially match the agreed specifications
- A significant quantity is damaged or spoiled due to an issue attributable to our handling or supply
- The wrong product or quantity was supplied
- Another valid issue is confirmed after review
Any refund will depend on the nature and extent of the issue and the terms agreed with the buyer.
4. Non-Refundable Situations
Refunds may not be provided for issues resulting from:
- Improper storage or handling after delivery
- Natural variations in size, colour, shape, or appearance
- Delays caused by customs, transportation, weather, or other external circumstances
- Changes in buyer requirements after order confirmation
- Failure to meet destination-country import requirements where the buyer is responsible
5. International Export Orders
For international shipments, return and refund conditions may depend on the agreed contract, shipping terms, product specifications, inspection procedures, and applicable Incoterms. These terms will take priority where specifically agreed in writing.
6. Cancellation
Order cancellation requests should be submitted before the shipment is dispatched. Once fresh produce has been packed or shipped, cancellation may not be possible depending on the order status and agreed terms.
7. Refund Processing
Where a refund is approved, the refund method and processing timeline will be communicated to the buyer. Any applicable bank, payment, freight, or transaction charges will be handled according to the agreed terms.
8. How to Report an Issue
If you experience a problem with your order, please contact SLS Fruits Exports as soon as possible after receiving the shipment. Early notification helps us investigate the issue and provide an appropriate resolution.
9. Policy Updates
SLS Fruits Exports reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with the revised Last Updated date.
10. Contact Us
For questions regarding returns, refunds, cancellations, or product quality, please contact SLS Fruits Exports using the contact details provided on our website.
SLS Fruits Exports — Freshness, Quality, and Trust in Every Shipment.